We're Hiring!

Title: STUDENT: Call Center Operator/Faith Radio
VP Area: VP - Media
Department: Faith Radio Network
Position Compensation: $12.48 per hour
Location: University Campus - St. Paul, Minnesota

Who We Are:
Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God’s Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern – St. Paul and through gospel outreach and faithfulness with Northwestern Media.

Position Summary:
We are looking for students who can answer incoming telephone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail.

Key Responsibilities:
• Answer incoming calls, enthusiastically greeting callers
• Accurately and efficiently enter caller and donation information into computer system
• Keep all caller and donor information confidential

Qualifications:
• Must be detail-oriented, organized and self-disciplined
• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong phone and customer service skills
• Able to maintain confidential information
• Must have proficient computer skills and ability to enter data accurately
• Able to work independently and take initiative
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community

Key Skills:
• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Background Check: Must pass initial and ongoing background checks as a condition of employment.

Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.